Privacy Policy
Our privacy policy is designed to ensure that any personal information you provide during account creation or trading activities is used solely for its intended purposes. We are committed to safeguarding your data and preventing its misuse. Our efforts include using advanced SSL encryption technology and partnering only with service providers who adhere to our strict privacy standards. Your information is used only with your explicit consent, whether by us or by third-party services required for your transactions (e.g., money transfer services).
Collection of Personal Information
To provide online brokerage and trading services, certain personal information is required at different stages, including:
- Account Creation: When you create a live or demo trading account, we collect your full name, date of birth, address, and email. Bank account and credit card details are needed for live trading accounts.
- Transactions: Personal data is also collected for each deposit or withdrawal from your trading account.
Types of Personal Information Collected
We only collect information necessary for delivering our services, such as:
- Full name, address, date of birth, occupation, and ID/passport number.
- Details of previous business experience.
- Proof of residence (e.g., utility bills).
- Financial information like income and assets.
- Verification of banking details (e.g., bank statements).
- Any other information needed for legal verification.
How Personal Information Is Used
We use the collected information to ensure compliance with regulations and process requests from traders. This data is vital for executing transactions, such as buying or selling orders, deposits, and withdrawals. It also helps us evaluate a trader’s financial situation to offer appropriate services and products. Specifically, we use personal information to:
- Verify user-provided details.
- Set up and manage trading accounts.
- Communicate with users (e.g., through email).
- Analyze trading activities for tailored offers.
- Deliver high-quality trading services, including personalized advice.
Confidentiality Guarantee
We guarantee that any personal information you provide will not be shared with third parties unless you have explicitly permitted it. If third parties, such as banks or money transfer services, are involved, we will inform you of their identity. In rare situations, we may be legally required to share information with authorities for fraud prevention or anti-money laundering efforts.
Methods of Collecting Personal Information
We collect personal data through secure online forms, file uploads, automated processes (e.g., IP addresses), and cookies (if enabled). Data may also be provided through email, phone, or live chat with our service representatives.
Sharing Personal Information with Third Parties
Your data will not be shared with third parties without your prior consent. When sharing is necessary (e.g., for money transfers), you will be informed of the third party’s involvement. In rare cases, we may be required by law to share your data with regulatory bodies for anti-fraud or anti-money laundering efforts.
Securing Personal Information
We take comprehensive measures to secure your information, including using the latest encryption technologies like SSL and firewalls. Access to our databases is strictly controlled and limited to authorized personnel. Trading account access is secured by usernames and passwords, and we do not store or process credit card details—these transactions are managed directly by the credit card companies.
For any inquiries or complaints, our 24/7 customer service team is available via live chat, email, or phone.